Frequently Asked Questions

 

Can I pick up my order at the Cardexchange office?

Our office is part of our home. For privacy reasons, order pickup is not possible.

 

Can I shop at the Cardexchange.com streetaddress?

No, Cardexchange.com  is purely a webshop. Our street address is where our office and storage are. Our store is on the internet. You must place your order online if you want to buy from us.

 

What should I do when I want to change my order?

As long as an order is not paid for, you can make changes to your order. If you just want to change a few items, you can ask us to change the order and send you an updated order confirmation. If you want to change many items, it might be better to have your order cancelled and place a new one. Orders that are already paid for cannot be changed. If you want to order extra items, please place an extra order.

 

Do you give discounts, for instance when I place a large order?

No, we do not give discounts. We try to keep our prices as low as possible. Discounts would make us have to raise our prices and cost too much time for negotiations, which we rather spend on handling orders and keeping our stock up to date. Please do not ask for discounts. We do offer free shipping on larger orders of single cards however.

 

Can I trade cards with Cardexchange.com?

Yes, you can trade cards through our Buylist. The buylist has all the cards we are looking for. You can place a buylist order and send us the cards you want to trade for cash or store credit. Upon receival and approval, we take care of payment or add credit to your account that can be used to pay for the cards you want. All cards must be in Mint condition and English language.

 

How long does is take to receive my order?

That depends entirely on where you live and your payment method. We try to ship within 24 hours (workdays) from receiving your payment. Ideal, Paypal and Creditcard payments are instant. Banktransfers within the Netherlands are instant, banktransfers within the EU take 24 hours. Banktransfers from other countries might take longer.